The technology behind search engines has grown and improved more than anyone could have ever expected. Google can now finish your sentences and recommend exactly what you are looking for. Search inquiries have become far more conversational than they were five years ago. Content is being produced much faster than the people of the world […]...

Customer service is at the core of any successful business — on or offline. This concept is often forgotten or, many times, simply not planned for appropriately. It should be a primary focus for businesses, especially virtual shops that don’t have in-person interactions during the purchasing process. But excellence in eCommerce customer service is not […]...